Legal
Terms of service
Last updated 10 July 2026.
Contents
- Who we are
- These terms
- Your account
- Free trial
- Subscription and payment
- Cancelling
- What you may not do
- Taking payments from your customers
- Your data
- Data protection
- Availability and support
- Changes to the service
- Suspending or closing your account
- Our intellectual property
- Third-party services
- No professional advice
- Warranties
- Our liability to you
- Your liability to us
- Changes to these terms
- General
- Law and courts
1. Who we are
operivo is provided by [Company name], a company registered in England and Wales under number [company number], with its registered office at [registered address]. In these terms, "we", "us" and "our" mean that company. "You" means the business that opens an operivo account.
You can reach us at [hello@operivo.com].
2. These terms
These terms are the contract between you and us for your use of operivo. By opening an account you accept them. If you do not accept them, do not use the service.
operivo is sold to businesses, not to consumers. You confirm that you are using it for the purposes of a trade, business, craft or profession, and that the person opening the account has authority to accept these terms on the business's behalf. Because this is a business contract, the consumer rights that would otherwise apply, including the statutory 14-day right to cancel, do not apply.
3. Your account
- You must be 18 or over to open an account.
- Signing in uses a link sent to your email address rather than a password. Keep access to that mailbox secure. Anyone who can read your email can sign in as you.
- You are responsible for everything done under your account, including by anyone you invite to it.
- Tell us promptly at [hello@operivo.com] if you think someone has gained access to your account.
4. Free trial
New accounts get 14 days of full access at no cost. We do not ask for card details to start the trial.
When the trial ends, your account is locked until you subscribe. Your data is not deleted at that point. It is kept in line with section 9, and you can still export it or ask us to delete it.
5. Subscription and payment
The subscription costs £7.99 per month per business. [State whether this is inclusive or exclusive of VAT.] There is one plan. Price is per business, not per person, and there is no limit on the number of customers, jobs, quotes or invoices you create.
Payment is taken by Paddle, which acts as the merchant of record and as the reseller of the subscription. That means Paddle is the seller on the transaction, it charges you, and it is responsible for handling sales tax and VAT. Your purchase is also subject to Paddle's buyer terms. We do not see or store your card number.
The subscription renews automatically each month until you cancel. If a payment fails we may retry it and may suspend your account until it succeeds.
We may change the price. If we do, we will tell you at least [30 days] before the change takes effect, and you may cancel before then if you do not accept it.
6. Cancelling
You may cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not give partial refunds for the remainder of a month.
Export your data before you cancel. See section 9 for what happens to it afterwards.
7. What you may not do
You must not:
- use operivo to send unsolicited marketing, or to email or message people who have not agreed to hear from you;
- upload anything unlawful, defamatory, or that infringes someone else's rights;
- use it to store special category personal data, such as health records, unless you have a lawful basis and have told us;
- attempt to access another business's data, probe or test the security of the service, or interfere with its operation;
- copy, reverse engineer, resell or rent the service, or use it to build a competing product;
- place unreasonable load on the service, or bypass any rate limit.
Sending email to your customers through operivo is your responsibility. You must have a lawful basis for it, and you must honour any request to stop.
8. Taking payments from your customers
We are not a payment processor and we never hold your money. When you connect Stripe or GoCardless, you connect your own account with those providers. Your customers pay you directly, into your account, and the money never passes through ours.
- Your relationship with Stripe and GoCardless is governed by their terms, not ours.
- Their fees are theirs, and are charged separately from your operivo subscription.
- Chargebacks, disputes and refunds are between you, your customer, and the payment provider. We record what the provider tells us and nothing more.
- You are responsible for the goods and services you sell, and for any deposits you take.
9. Your data
Your data is yours. You own the records you put into operivo, including your customers, jobs, quotes, invoices, expenses, mileage, photos and your logo. We claim no ownership of it.
You grant us the limited licence needed to host, back up, transmit and display that data in order to run the service for you, and nothing more. We do not sell it, and we do not use it to train machine learning models.
You can export your data as CSV at any time while your account is open, including a single export for your accountant.
After your account closes we keep your data for [30 days] so you can change your mind, then delete it. Ask us sooner and we will delete it sooner, subject to any records we are required by law to keep. Backups are overwritten on a rolling cycle and may hold copies for up to [90 days] after deletion.
10. Data protection
Personal data is handled as described in our privacy policy.
In short, there are two different roles:
- For your account, such as your name, email address and business details, we are the data controller.
- For the records you put in about your own customers, you are the data controller and we are your processor. We only act on your instructions, which are the instructions you give by using the features of the service.
The processor terms required by Article 28 of the UK GDPR are set out in our privacy policy, and form part of this contract. [If you want a signed standalone DPA, say so here and link it.]
11. Availability and support
We aim to keep operivo available and working, but we do not promise it will be uninterrupted or error free, and we do not offer a service level agreement at this price. We may take it down for maintenance, and will give notice where we reasonably can.
Support is by email at [hello@operivo.com]. We aim to reply within [two working days].
12. Changes to the service
We improve operivo continuously, and features may be added, changed or removed. If we remove something you rely on materially, we will tell you beforehand where we reasonably can.
13. Suspending or closing your account
We may suspend or close your account if:
- you break these terms, in particular section 7;
- payment fails and stays unpaid;
- we are required to by law, or reasonably believe your use puts us or others at risk.
Where the problem can be fixed, we will tell you and give you a reasonable chance to fix it first. You may close your account at any time.
14. Our intellectual property
The operivo software, name, logo and design belong to us. These terms give you a non-exclusive, non-transferable right to use the service while you are subscribed, and no other rights.
If you send us feedback or suggestions, we may use them without owing you anything.
15. Third-party services
operivo works with services run by other companies, including Paddle for billing, Stripe and GoCardless for the payments you take, and an email provider for the messages we send on your behalf. Those services have their own terms. We are not responsible for them, and if one of them changes or stops, parts of operivo may change or stop with it.
Where operivo links to a third party, such as a review link, we do not control what happens on that site.
16. No professional advice
operivo helps you keep records and produce documents. It is not an accountant, a tax adviser or a lawyer, and nothing it produces is professional advice. You remain responsible for your invoices, your VAT position, your tax returns and your compliance obligations, including Making Tax Digital. Check anything important with a qualified professional.
17. Warranties
Except as expressly set out in these terms, and to the extent the law allows, the service is provided as it is, and we exclude all implied warranties, conditions and terms.
18. Our liability to you
Nothing in these terms limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- anything else that cannot lawfully be limited.
Subject to that, and because this is a business contract:
- we are not liable for loss of profit, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss;
- we are not liable for loss or corruption of your data beyond restoring the most recent backup we hold, so keep your own exports;
- our total liability to you in any twelve month period is limited to the subscription fees you paid in that period.
19. Your liability to us
You will compensate us for any claim brought against us by a third party, including one of your own customers, arising from your use of operivo in breach of these terms or of data protection law.
20. Changes to these terms
We may update these terms. If a change materially affects you we will tell you by email at least [30 days] beforehand. Continuing to use operivo after a change takes effect means you accept it. If you do not, cancel before then.
21. General
- These terms, together with the privacy policy, are the whole agreement between us.
- If a clause is found unenforceable, the rest stays in force.
- Not enforcing a term straight away does not mean we have given it up.
- You may not transfer your rights under these terms without our consent. We may transfer ours, for example if the business is sold, and will tell you if we do.
- Nobody other than you and us has any right to enforce these terms.
22. Law and courts
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about any of this: [hello@operivo.com].